Return, Cancellation & Refund Policy – Garrv Living

Last Updated: 22 September 2026

At Garrv Living, we want you to receive your products in proper condition and as described on our website. This policy explains when cancellations, returns, replacements, and refunds are available.

1. Order Cancellation Before Shipment

You may request cancellation of your order before it has been shipped.

If the cancellation is successfully processed before shipment, the amount paid will be refunded to the original payment method, subject to any applicable terms.

2. Cancellation After Shipment

Once an order has been shipped, cancellation may no longer be possible.

If you request cancellation after the order has been shipped or while it is in transit, applicable shipping and/or return shipping charges may be deducted from the eligible refund amount, where permitted by applicable law.

3. Damaged or Broken Products

If your product arrives broken, damaged, or in an unusable condition, please contact Garrv Living as soon as possible after delivery.

To help us verify the issue, we may request:

Order number
Photographs of the product
Photographs of the outer packaging
Video of the product/unboxing, where available
Any other information reasonably required to assess the issue

After verification, Garrv Living may provide a replacement or refund, depending on the circumstances and product availability.

4. Defective or Technically Faulty Products

If a product has a manufacturing defect or technical fault, please contact us with your order details and information about the problem.

After verification, the appropriate resolution may include:

Replacement
Refund
Repair
Manufacturer warranty service

The resolution will depend on the nature of the issue, product, applicable warranty, and applicable law.

5. Manufacturer/Brand Warranty

For products covered by a manufacturer or brand warranty, the warranty is provided and administered by the respective manufacturer or brand.

Warranty claims, repairs, replacements, and other warranty services are subject to the applicable manufacturer's or brand's warranty terms.

Garrv Living may assist customers in contacting or coordinating with the relevant brand where reasonably possible.

The manufacturer's warranty does not affect any rights or remedies available to consumers under applicable law.

6. Wrong or Missing Products

If you receive a product that is different from what you ordered, or if an item is missing from your order, please contact us promptly.

After verification, Garrv Living may arrange a replacement, refund, or other appropriate resolution.

7. Products Not Received

If you have paid for an order but do not receive it, please contact us.

We will investigate the shipment with the relevant courier partner.

If the shipment is confirmed as lost or undelivered, Garrv Living will provide an appropriate resolution, which may include a replacement or refund, subject to applicable law.

8. Change-of-Mind Returns

Unless specifically stated on the product page, Garrv Living does not accept returns solely because a customer has changed their mind, ordered the wrong product, or no longer wants the product, particularly where the product is not defective, damaged, incorrect, or otherwise eligible for return under this policy.

Any product-specific return terms displayed on the product page will apply where applicable.

9. Return Conditions

Garrv Living accepts return or refund requests only where the product has been received damaged, broken, or otherwise physically damaged during delivery.

We do not accept returns or refunds simply because a customer:

Does not like the product
Has changed their mind
Does not like the colour, design, size, or appearance
Ordered the wrong product
No longer wants the product

If you receive a damaged or broken product, please contact Garrv Living promptly after delivery with your order details and clear photographs/videos of the product and packaging.

After reviewing and verifying the claim, Garrv Living may offer a replacement or refund, depending on the circumstances and product availability.

10. Refund Processing

Once a refund has been approved and initiated, Garrv Living will generally process the refund within 5–7 business days.

Refunds will normally be made to the original payment method used for the purchase.

The time required for the amount to appear in your bank account or payment account may depend on your bank, payment gateway, or financial institution and may take additional time.

11. Shipping Charges

Cancellation before shipment

If an order is cancelled before shipment, the eligible amount paid will be refunded.

Cancellation after shipment

Applicable shipping and/or return shipping charges may be deducted from the eligible refund.

Damaged, defective, incorrect, or undelivered orders

Where the issue is attributable to a damaged, defective, incorrect, or lost/undelivered product, Garrv Living will handle applicable shipping or return costs in accordance with the circumstances and applicable law.

12. How to Request a Return or Refund

To request a cancellation, return, replacement, or refund, contact:

Garrv Living

Email: Garrvliving@gmail.com

Please provide:

Order number
Customer name
Contact number
Product name
Reason for the request
Photographs/videos where applicable

Our team will review the request and inform you of the next steps.

13. Policy Changes

Garrv Living may update this policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

The updated version will be published on this page with the revised Last Updated date.

14. Contact Us