Terms of service

Terms of Service

Last Updated: 22 September 2026

Welcome to Garrv Living. These Terms of Service ("Terms") govern your access to and use of the Garrv Living website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Garrv Living

Garrv Living is an online retailer offering kitchen products, crockery, electronics, appliances, home essentials, and related products.

Business Name: Garrv Living
Email:  garrvliving@gmail.com
Phone: +91 9779028309
Address: Saili Road, Pathankot
GSTIN: 03BXHPM4595D1ZG

2. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to the website or its systems
  • Interfere with the website's security or operation
  • Copy or misuse website content without permission
  • Provide false or misleading information while placing an order

We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on the website are accurate.

However, there may be minor variations between the product displayed online and the product received, including differences in colour, appearance, packaging, or other non-material characteristics.

Product availability may change without notice.

4. Prices

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, or other charges will be displayed during the checkout process where applicable.

In the event of an obvious pricing or listing error, Garrv Living reserves the right to correct the error and, where appropriate, cancel the affected order and refund any amount already paid.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted for fulfilment.

We reserve the right to cancel an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery restrictions
  • Circumstances beyond our reasonable control

If an order is cancelled after payment has been received, an eligible refund will be processed according to our Return, Cancellation & Refund Policy.

6. Customer Information

You are responsible for providing accurate information when placing an order.

This includes your:

  • Name
  • Mobile number
  • Email address
  • Shipping address
  • Billing information
  • Other information required to process your order

Garrv Living will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Payment

Orders may be paid using the payment methods made available on our website.

Payments may be processed through third-party payment gateways.

Garrv Living does not store complete payment credentials such as your card PIN, UPI PIN, or banking password.

An order will generally be processed after successful payment confirmation, except for eligible Cash on Delivery orders.

8. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe displayed on the website or communicated to you.

Delivery timelines may vary depending on:

  • Delivery location
  • Product availability
  • Courier/logistics provider
  • Weather or transportation conditions
  • Public holidays
  • Other circumstances beyond our reasonable control

A delivery delay does not automatically constitute a cancellation unless otherwise required by applicable law.

For further information, please refer to our Shipping Policy.

9. Cancellation

Before Shipment

You may request cancellation before your order has been shipped.

If successfully cancelled before shipment, the eligible amount paid will be refunded according to our Refund Policy.

After Shipment

Once an order has been shipped, cancellation may no longer be possible.

If cancellation is requested after shipment, applicable shipping or return-shipping costs may be deducted from the eligible refund amount, where permitted by applicable law.

10. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Broken or damaged during delivery
  • Defective
  • Technically faulty
  • Incorrect or different from the product ordered

please contact Garrv Living promptly with your order details.

We may request photographs, videos, packaging information, serial numbers, or other information necessary to verify the issue.

After verification, an appropriate resolution may include a refund, replacement, repair, or another remedy, depending on the circumstances and applicable law.

11. Manufacturer/Brand Warranty

Where a product is covered by a manufacturer or brand warranty, the warranty is provided and administered by the respective manufacturer or brand.

Warranty claims, repairs, replacements, and other warranty services are subject to the terms and conditions of the relevant manufacturer or brand.

Garrv Living may assist customers in contacting or coordinating with the relevant brand where reasonably possible.

The existence of a manufacturer warranty does not affect any rights or remedies available to consumers under applicable law.

12. Refunds

Approved refunds will generally be processed through the original payment method where possible.

Garrv Living aims to process approved refunds within 5–7 business days.

The time taken for the refunded amount to appear in your bank account or payment account may depend on the relevant bank, payment gateway, or financial institution.

For complete details, please refer to our Return, Cancellation & Refund Policy.

13. Intellectual Property

All content on the Garrv Living website, including logos, text, graphics, photographs, product descriptions, website design, and other materials, is owned by or licensed to Garrv Living unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

14. Third-Party Services

Our website may use third-party services such as Shopify, payment providers, courier companies, analytics providers, and other technology services.

Your use of such services may be subject to the terms and policies of the relevant third-party provider.

15. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or completely free from technical errors.

Temporary interruptions may occur because of maintenance, technical problems, security issues, or circumstances outside our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Garrv Living will not be responsible for losses resulting from circumstances beyond our reasonable control, including third-party courier delays, payment gateway failures, website outages, or other third-party service interruptions.

Nothing in these Terms is intended to exclude or restrict any consumer rights or legal protections that cannot legally be excluded or restricted under applicable Indian law.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

18. Changes to These Terms

Garrv Living may update these Terms from time to time to reflect changes in our business, website, products, services, or applicable laws.

The updated Terms will be published on this page with the revised Last Updated date.

19. Governing Law

These Terms shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the appropriate courts and competent authorities, subject to applicable consumer protection laws and the customer's statutory rights.

20. Contact Us

For questions regarding these Terms, orders, products, or services, please contact:

Garrv Living
Email:  garrvliving@gmail.com
Phone: +91 9779028309
Address: Saili Road, Pathankot