Shipping policy

Shipping Policy – Garrv Living

Last Updated: 22 September 2026

At Garrv Living, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.

1. Order Processing

Orders are processed after successful payment confirmation or, where available, confirmation of a Cash on Delivery order.

We aim to dispatch orders within [X–X business days] after the order is confirmed.

Orders may take longer to process during weekends, public holidays, sales, or periods of high order volume.

2. Shipping Locations

Garrv Living currently delivers to locations within India, subject to courier service availability.

Delivery availability may vary depending on the product and destination PIN code.

3. Delivery Time

Once an order has been dispatched, the estimated delivery time may vary depending on the delivery location and courier partner.

The estimated delivery timeframe will be communicated or displayed where applicable.

Delivery times are estimates and may be affected by circumstances outside Garrv Living's reasonable control, including:

Weather conditions
Transportation delays
Courier delays
Public holidays
Incorrect or incomplete delivery information
Remote or difficult-to-service locations
Unforeseen logistical circumstances

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on the product, order value, delivery location, weight, or other applicable factors.

5. Order Tracking

Where tracking is available, customers may receive a tracking number or tracking link after the order has been dispatched.

Customers can use the provided tracking information to monitor the progress of their shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

Name
House/building number
Street/locality
City
State
PIN code
Valid contact number

Garrv Living will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to us because of an incorrect address or failed delivery attempts attributable to the customer, additional shipping charges may apply for re-delivery.

7. Delayed Deliveries

Although we work with our delivery partners to ensure timely delivery, delivery dates are estimates and cannot always be guaranteed.

If your order is significantly delayed, please contact us with your order number so that we can investigate the shipment with the relevant courier partner.

8. Damaged Packages or Products

Please inspect the package and product upon delivery.

If you receive a product that is broken, damaged, defective, or otherwise not as ordered, please contact Garrv Living promptly and provide your order details and any requested photographs or videos.

After verification, we may provide an appropriate resolution, which may include a replacement, refund, repair, or other remedy, depending on the circumstances and applicable law.

9. Lost or Undelivered Orders

If your order has been marked as delivered but you have not received it, or if the shipment appears to be lost in transit, please contact us.

We will investigate the matter with the relevant courier partner.

Where an order is confirmed as lost or undelivered, Garrv Living will provide an appropriate resolution in accordance with applicable law and our Return, Cancellation & Refund Policy.

10. Cancellation After Shipment

Once an order has been shipped, cancellation may no longer be possible.

If cancellation is requested after shipment or while the order is in transit, applicable shipping and/or return shipping costs may be deducted from the eligible refund amount, where permitted by applicable law.

Orders cancelled before shipment will be handled according to our Return, Cancellation & Refund Policy.

11. Cash on Delivery

Cash on Delivery ("COD") may be available for selected products and delivery locations.

COD availability and any applicable limits may be displayed during checkout.

12. Manufacturer Warranty

Shipping and delivery of a product by Garrv Living does not alter or extend any manufacturer's warranty.

Where a product carries a manufacturer or brand warranty, warranty claims are handled according to the respective manufacturer's terms and conditions.

13. Contact Us

For questions regarding shipping or delivery, please contact:

Garrv Living